We are currently on a 1-2 week processing time before we mail and you receive your order. We ship every Monday-Wednesday. Arrive alive guarantee is on all orders placed though ups priority only or with next day or 2 day shipping. We will offer a one time replacement and we cover the shipping. Onlineclones.ca is the only company where we don’t charge you for shipping on replacements. We understand that shipping is expensive and due to our high volume of orders we are happy to offer our clients our direct discount shipping rates with 0% upcharge for shipping what we pay is what you pay. Don’t forget to take advantage of sale and your free clones.